When was the last time you checked your social media metrics? Not just your company’s page, but your personal LinkedIn, Facebook, or Instagram pages? People want to engage with – and be inspired by – people, not companies. Allowing your audience to get to know you first helps them decide if they want to invest their time and money in your product or services. When done right, an active personal presence on social media can be an effective form of networking which can bring in leads and new clients for your business. So how do you know that what you are posting on your pages is resonating with those potential clients? Social media metrics. Read this blog post to learn more.
Five Steps for Strengthening Your Marketing Strategy
Whether you’re a small business striving for growth or a seasoned B2B company looking to stay ahead, reviewing and updating your marketing SOPs and Best Practices can make all the difference. Here are five essential steps to ensure your marketing efforts stay relevant, effective, and aligned with your business goals.
Why Social Media Shouldn’t Stand Alone
Social media for businesses should not and simply can not stand alone. While social media is an integral piece of the marketing mix, unless you have other pillars of digital marketing (i.e. writing blogs, email marketing campaigns, other ways to drive traffic to your social media channels) to support it, don’t expect much of a ROI from social media. Additionally, especially for B2B companies, solely having viewers across your social channels may not mean much of anything beyond brand awareness, which is important, but again, don’t expect a surge of interested clients from little effort!
If you want something you can measure, the end goal must be to get users back to your website (or landing page) to complete an action (i.e. sign up for an email list, give an email address in order to receive an e-book, fill out a contact form). Some people view social media for business as fluff. If done correctly, social media can be a strong ROI. When your marketing and sales efforts are aligned, social media can be the element that enriches your brand and pushes you ahead of your competition. If you spend the right amount of time and energy creating a great plan and carrying out social media campaigns that convert, it could become your brand’s greatest asset!
Content Marketing and SEO
When beginning to use social media for business, the first steps should be creating a content creation strategy followed by beginning to create content. Whether it’s blog writing for SEO, guest blogging on sites that your audience visits or creating infographics that will be featured within an industry publication, content strategy and creation should be the first steps.
In addition to having something to share across your social channels, content creation is also beneficial for SEO purposes. If Google sees that you are actively adding pages to your site and users are finding the content on these pages useful and relevant, your site will gain recognition as being a good answer to queries users are searching for. While creating great content is definitely not all that goes into SEO and fixing any errors, speed problems, etc, should be a SEO priority, content creation is still beneficial and can snowball if you’re doing it correctly.
Social Media
What Do I Post?
Social Media is usually seen as an all encompassing term but it’s really just a piece of the marketing mix–a piece that brings everything that your brand creates in front of your audience. If you see a brand posting graphics on a social media channel they have implemented a content creation strategy by doing research to find out what their audience responds to the best. After concluding that a certain set of graphics were the right fit, they are posted across the brand’s social channels. Posting on social media is a step in a company’s marketing strategy.
Who Do I Interact With?
In addition to deciding what exactly a brand should post on social media, there is also the strategy behind which users to follow and interact with. A best practice is to follow people within your audience, people who are interested in the types of content you’ll be posting and even competitors. One great way to strategize who to engage with on social media is to go after your industry influencers. Also, if your brand is location specific, for example, if your company is strictly baltimore based, follow and interact with a lot of Baltimore based users that meet your criteria.
When you create a strategy for which users to follow and interact with, eventually your profile, specifically on Twitter, will show up under the “Who to Follow” section. Because we post a lot about branding, marketing and social media, users who are interested in those topics will often see our profile in this section.
Additionally, when users who are interested in our content share our links their followers will see our content as well.
Email Marketing
Did you know that
44% of email recipients
Why SEO Basics Aren't Enough
As a branding and design firm, we often need to address the topic of our clients’ SEO more than you might think. The truth is, SEO does not just mean relevant keywords, content and link building. The SEO field gets more and more complex as Google’s algorithm becomes more sophisticated.
What You Need to Know About SEO, 2014
How you rank with search engines is an important part of building a successful business. But the active tasks of search engine optimization (SEO) are very different in 2014 than they used to be even just a year ago.
Certainly, with WordPress, SEO is more automatic and simplified, but there are still precautions to take to ensure that you don’t violate any of the search engines’ terms of service or recommended practices — there’s reason to be cautious and stay informed. According to Entrepreneur Magazine, “Google is taking a hardline approach. Shady link-building tactics, poor quality content and bad design are just a few factors causing websites to get penalized.”
The Rap Genius Example
In early January, 2014, lyric-annotation website Rap Genius made headlines for sending spammy emails, asking bloggers to insert Rap Genius links into their sites, with the hope of ranking higher on Google, and exchanging those links for promotion in the Rap Genius site. It was essentially, link exchanging—but on a large scale—a practice many companies use. But it’s against Google’s terms of service. Google detected the spike in links, which was more than double, with more than 20,000 new links in a few months, and downgraded its ranking below where it was before the spike.
Did they do it on purpose, trying to trick Google’s algorithm? Or were they just being creative in how they solicited back-links? They admitted they deliberately used tactics to pursue large-scale link building results. But they did not realize it would have such repercussions.
Doing It Right
Entrepreneur explains the importance of links this way. “On the internet, links are like votes: Every link to your web site tells search engines that you are important. The more links you have, the greater the importance — helping your competitive advantage. Links continue to be one of the most important ranking factors in Google and Bing’s search rankings.”
But there are rules about how you acquire those links. You can’t buy them or acquire them through an exchange. Entrepreneur advises:
Facebook Graph Search: What It Means For B2B
Why Likes Have Just Become More Important.
The hype is under way as an enticing new feature called Graph Search continues to be rolled out by Facebook, and the question on everyone’s mind is, “how can we utilize this new feature to optimize our business’ social media presence?” Besides being an ingenious incentive developed by the social network giant to encourage businesses to spend more time on its site, Graph Search has some interesting features which may shake up the way people make decisions. Although Graph Search is not a search engine which combs the entire internet, it does search the content that people on Facebook put on their pages (likes, check-ins, etc). Graph Search enables users to search for business pages, photos and people and, in the results, see how they are connected to those items through their friends or even through their friends of friends.
Graph Search is founded on information which users create rather than what companies themselves create and it allows users to search through the data that only lives on Facebook. This gives the power to individuals and allows for very honest answers to questions like “Where can I get some good pizza nearby?” To answer that question one could type into Graph Search, “Pizza places nearby that my friends like,” and receive results that are driven by the amount of likes by a user’s own friends. Essentially, Facebook is allowing users to get “word of mouth” answers without actually asking the individual the question.
Evaluate Your Facebook Page.
This model of search is very good news for businesses that have a thriving Facebook presence with rave reviews, recommendations and a good amount of check-ins on Facebook Places. It’s not so good for those who haven’t completely filled out their pages and haven’t optimized their Bing search engine results, since Bing will be picking up the slack where Graph Search has not “yet” indexed.
Fully Complete Your Page.
It's not all about you.
We’ve all been there. You’re part of a great presentation or meeting among your peers or clients; great discussion ensues; wonderful, meaningful questions that apply to the whole group are being presented and answered and commented on; and then it happens. One person asks a question that pulls the focus away from the tremendous momentum that has been occurring and focuses on his or her specific issue. It sucks the energy from the room. Do you know what I’m talking about? It’s frustrating, discourteous and ultimately disheartening. Even masterful facilitators can find it difficult to get back on track. And that is a great reminder for those charged with developing website strategy and content. It’s not always all about you.
As I was putting together a design and content brief for an advisory firm client’s website this past week, this scenario came to mind. As much as organizations want to talk about — and should somewhere on their site emphasize — what they do, who they help and how they are different; their website, content and marketing strategies need to focus on their customers. The customer’s story, needs, challenges, insights and questions should be top of mind in all content development, which brings us to the question, how does one do this? This is where personas come in to play.
Personas
Persona development — identifying who we are trying to reach, what their issues are and how to attract them to the website — ensures that we focus on content strategy and keywords that might be used in search, while we’re building the site. Knowing more about the customer and how they will likely find and interact with the website is vital to the process.
Personas are realistic personality profiles that represent a significant group of your users. We focus on personas, because it’s important to remember that our websites exist to serve our users, and WE, by definition, are not our users.
There are some great books that focus specifically on persona identification and development. One of our favorites is Mark O’Brien’s A Website That Works, where he devotes a section on persona development. And a more in-depth read is The User is Always Right, by Steve Mulder.
Spending time asking questions to help define user personas will ultimately help you better relate to and understand them, and allow you to develop a site appropriately. You can probably answer these questions from existing client information, but we would encourage your team to make some interview calls. Many clients and prospects are happy to share information and feel honored to have their viewpoints heard. A conversation with follow up questions will often reveal more than you may have anticipated.
I would encourage you to consider talking to an array of clients and prospects in various buying stages: those who may already be considering hiring you, existing clients (who may also refer you to others) and some fairly new prospects.
Questions you’ll want to get answers to (some of this you will already know) are demographics:
Attracting more traffic to your blog.
So what type of media could you add to your blog, other than written posts?
The Search Is On
Everyday billions of people use search engines to learn about a specific topic, solve a problem, find service providers, etc. How often have you done a search for a friend or favorite restaurant just because it was easier than opening up your contacts? Well, it turns out that even C-level professionals are doing much of their own search these days.
Search Engine Optimization (SEO) is the use of tactics that will help you and your website be found in a search. Using SEO will enable customers who may never have found your site before land on your page. One of the main tactics that will help optimize your site is the use of keywords. If you are using words or phrases that people are searching for, algorithms used by search engines will more easily find your site and show it to the viewer.
Here are some actions you can take to optimize your site through keywords.
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- Use keyword glossaries to discover what words and phrases people are searching. You can use sites like Google AdWords (their Keyword Tool)to learn more about the words people are searching. Also, more and more tools are popping up, like wordz to help you compile and optimize key words.
- The metadata (this is ” data about data,” and essentially describes the content, quality, condition, and other characteristics about data in your site) should include keywords. Always put the most important keywords first.
- Title tags are most important for optimization. A title tag is the main text that describes an online document. It is the single most important on-page SEO element (behind overall content) and appears in the browser, search engine results and external websites (especially social media links). Also, include keywords in file names.
- Create content and optimize all of it. Throughout your press releases, case studies, bios, blogs, etc., use the keywords, whenever possible and appropriate, that your target market is searching for.
- Link everything to your site. If there is a logo in your press release, include a hyperlink back to your home page. Search engine algorithms will pick up hyperlinks even if not visible to human eye. Also, spell out your link somewhere in your press release so even if someone deleted all the hyperlinks, Google’s algorithm will be able to identify it.
- Monitor what kinds of information Google favors in your industry. If Google frequently shows real-time information about your industry- get on Twitter and use the keywords. (Also, be sure to use #hashtags so that your information can more easily be found.)
3. Build a Path…
— Wendy