Think about an engaging character from a television show or movie. What about them is memorable for you? Is it the way they hold their own during a conflict or how they talk (and laugh) just like you do when you’re hanging with your best friends? Is their sarcastic wit comforting and familiar or does it trigger a response of unease? When we immerse ourselves in entertainment, we come to feel like we know the characters as if they were real people in our lives. The same can be true of the brands we love.
